Frequently Asked Questions

What kinds of items should I bring to the events?
We accept only new or lightly worn clothes and accessories.

We accept all the following
Tops, pants, skirts, jackets, belts, scarves, bags, shorts, jerseys, dresses, shoes

We do not accept the following
Outdated clothes that no one would wear (if it’s vintage & in style that’s ok). Jewelry, underwear, sleepwear, swimwear

So is it possible to swap my ugly tracksuit pants for a gucci dress?
Our screening process mediates the quality control of the garments exchanged so it sounds like those tracksuit pants would not make the cut but our exchange would allow a good quality basic to be traded for a designer dress as the beauty is in the eye of the beholder.

What happens if I don’t find anything that suits me to take - can I keep my tokens for the next event?
The tokens are only valid for the day of the exchange so if you don’t find something to take in return, we suggest you grab some garments to trade at the next event, simply enjoy the extra wardrobe space. If you are significantly disappointed than chat to us and we’ll make it up to you.

Are there clothes leftover and if so, where do they go?
We are often surprised to see how few garments are left at the end of an exchange, so we really believe that one’s trash is another’s treasure. Those garments that are left are donated to charity shops in order to raise funds for underprivileged people.